Customer Support Specialist

Customer Support Specialist – 12 Month Fixed term Contract

£26,401 per annum

Your role with us:

The Customer Support Specialist is responsible for helping The Royal Mint to deliver a premium customer experience. As second line support to the Customer Service and Sales teams you will problem solve and support by efficiently resolving complex and in depth enquiries and complaints across the Consumer and 886 portfolio.

We are looking for people who have:

• Demonstrable experience working within a customer service or support environment handling customer account queries and complaints.
• Excellent written and verbal communication skills, with the ability to adapt depending on audience, forum and channel.
• Strong analytical and numerical skills to support problem solving and reporting
• Proven experience of driving improvement through systems, processes and technology.

We are looking for people who are:

• Able to demonstrate understanding of relevant legislation including Data Protection Act, Money Laundering regulations and the Credit Consumer Act.
• Focused and target driven
• Methodical, conscientious and organised with a systematic approach to problem solving
• Effective team players who is comfortable working as part of a team.

More information and employee benefits:

• Enjoy a 9-day fortnight as part of a flexible hybrid-working model, with a blend of home working and at least three days per week in the office.
• Supportive and sponsored professional development opportunities + reimbursement of professional membership fees.
• 24.5 days holiday + bank holidays.
• Option to buy up to 5 days annual leave per annum.
• Generous Pension Scheme – with the ability to adjust your contribution amount.
• Automatic enrolment to The Royal Mint’s Life Assurance Scheme.
• Access to free onsite car parking and canteen proudly serving Costa Coffee.
• Access to various salary sacrifice schemes e.g. Technology, Cycle to work, Pendragon Car Leasing Scheme.
• Automatic access to our Hapi App offering retail and leisure discounts, and employee assistance/wellbeing programme in partnership with Health Assured.
• Ability to join and use our onsite gym, which is run by employees within The Royal Mint + access to onsite occupational health support and physio.
• Opportunities to get involved in supporting our chosen charity and paid time to take part in volunteering via our ‘Give a Day’ incentive.